By harnessing the power of automation, HR teams can free up time to focus on meaningful, value-adding tasks. However, to avoid dehumanising the employee experience, it’s important to leave certain HR tasks in the hands of people.

In the midst of talent and skills shortages, the pressure is on for organisations to drive efficiency without jeopardising the employee experience. As a result, many leaders are considering how they could use AI and automation to boost productivity without putting additional pressure on their people.

New automation software is emerging thick and fast, some with the potential to change the way we work beyond recognition. AI technologies such as ChatGPT have been getting plenty of attention in recent months, with reactions ranging from excitement about their possibilities to concerns about their risks. 

While it might seem counterintuitive to implement these technologies across a human-centric profession such as HR, strategic automation has the power to streamline workflows and cut out busywork, making it easier for HR professionals to up their face time with employees and help the workforce thrive.

The value of a human touch from HR should not be underestimated. A recent report from ADP Research Institute found that a single touchpoint with HR made employees twice as likely to value their company and five times as likely to recommend it as a place to work than those with no direct HR contact. 

To get the most out of automation, HR should therefore consider the areas where human input is most valuable. If you’re wondering which of your regular tasks could or should be automated, use the handy infographic below as a guide.

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